certified resolution provider
Dispute Resolution Across
All Verticals
Primary Resolution Areas
Resolution of disputes across sports betting, casino, and live games, assessed against platform records and operator documentation to a consistent standard.
Transaction disputes, delayed payments, and fund seizure decisions.
Fraud & Account Integrity
Multi-accounting, bot usage, collusion, and chip dumping.
Responsible Gambling & Compliance
Self-exclusion enforcement, verification disputes, and account management complaints, handled with reference to the operators compliance obligations.
Core Resolution Areas
Detailed investigations into niche disputes within the regulated gaming landscape
Bonus complaints, alleged bonus abuse, and max bet disputes, resolved based on what was offered and what the terms state.
Delayed payments, refused withdrawals, and transaction disputes reviewed against operaotr documented processes.
Neutral evaluation of demand letters and escalated complaints, often resolving matters through structured mediation.
KYC delays, rejected documentation, and identity verification disputes handled consistently and to a clear standard.
Suspensions, closures, and balance decisions reviewed against operator evidence with a clear written outcome on every case.
Deep-dive investigations into multi-accounting, collusion, chip dumping, bot usage, and exploitation of platform vulnerabilities.